Ordering Procedure
Ordering from our site is simple and fast

Using the category menus to the right or left or by using the search facility, browse for the products you need. You can search by product code if known, product/brand name or key word and the results will appear quickly in the centre section of the page. Multiple brands can be filtered still further to narrow down the search so you get exactly the product you are looking for.

At this point, general product information is available - price, size etc and clicking a specific product of your choice will expand the information on it, providing in depth information about formulation, application, ingredients and any cautions or medical contra-indications applicable to it.

If you wish to purchase, simply click the purchase button and the item will automatically be added to your shopping basket. The items in your basket can be viewed at any time and amended or deleted by clicking on the 'your basket' link in the top right of every page. The basket runs in the background and monitors your purchases as you add to it. When you are ready, review your collective purchase and click the checkout link to start the payment and delivery process.

At the point of checkout, you will be offered the chance to register your details with us to make future ordering quick and easy. You are under no obligation to do this but if you choose to become a member with us, which is a totally free service, you will receive priority member benefits from that point on. You will be asked for a unique log-in password and username which will only be known to you.

From this point your billing and delivery details are taken and you will then be transferred to our secure area where payment card details are also taken (for details on our extensive security measures, click here). Once the payment is completed, we send you an email confirmation of your order which finalises our commitment to you at this initial stage

How we handle the dispatch of your order
Once you have paid for your order our aim (and 98% success record) is to dispatch it the same day from our large stock of over 5000 products. In the rare event that a product is out of stock, we will advise you immediately by email or telephone you if a product is going to be unavailable for more than 48 hours (occasionally, products go out of stock at manufacturer too) and offer alternative suggestions if appropriate.

We offer a range of postage tariffs from FREE UK 2nd Class Mail to guaranteed Courier Delivery, (click here for details on our delivery methods) plus a range of International tariffs for deliveries to Europe and the rest of the world.

Once the goods have been allocated to your order, your chosen payment method is charged and we send you an email informing you of the time-scale for dispatch of your order and the goods are sent to you by your chosen delivery method. It is important to note that the value of your order will only be deducted from your chosen payment method when we are about to send your order to you.

Thats it. Quick and easy and if you do have any problems along the way, our Customer Support Team are there to help by email or by telephoning +44 (0)1275 846664

Thank you for visiting us online today and we hope that it has been helpful to you