***Jan 1st 2009 UPDATE***PLEASE NOTE. Due to increased security and changes in the way in which we handle your credit card information, unfortunately we will no longer be able to process your FIRST ORDER with us by telephone. This initial order will have to be undertaken using ur ultra-secure online service. Sorry for any inconvenience caused.***

Ordering from our site is simple and fast

Using the category menus to the right or left or by using the search facility, browse for the products you need. You can search by product code if known, product/brand name or key word and the results will appear quickly in the centre section of the page. Multiple brands can be filtered still further to narrow down the search so you get exactly the product you are looking for.

At this point, general product information is available - price, size etc and clicking a specific product of your choice will expand the information on it, providing in depth information about formulation, application, ingredients and any cautions or medical contra-indications applicable to it.

If you wish to purchase, simply click the purchase button and the item will automatically be added to your shopping basket. The items in your basket can be viewed at any time and amended or deleted by clicking on the 'your basket' link in the top right of every page. The basket runs in the background and monitors your purchases as you add to it. When you are ready, review your collective purchase and click the checkout link to make payment and start the delivery process.

Prior to checkout, you will be offered the chance to register your details with us to make future ordering quick and easy. You are under no obligation to do this but if you choose to become a member with us, which is a totally free service, you will receive priority member benefits from that point on. You will be asked for a unique log-in password and username which will only be known to you.

From this point your billing and delivery details are taken and you will then be transferred to our secure area where payment for your order is taken (for details on our extensive security measures, click here). Once the payment is completed, we send you an email confirmation of your order which finalises our commitment to you at this initial stage

Google CHECKOUT
From March 2009 we are increasing customer choice for online payment methods by the addition of Google Checkout. This is a fully integrated service and carries with it the integrity and security of Google - the worlds number one search engine. For more information on this service and its impact on our site security, click here.

How we handle the dispatch of your order
Once you have paid for your order our aim is to dispatch it within two to three working days but in most cases we actually ship next day from our large stock of over 5000 products. In the event that a product is out of stock, we will advise you within twenty four hours by email or telephone you if a product is going to be unavailable for more than five working days (occasionally, products go out of stock at manufacturer over which we have little or no control) and offer alternative suggestions if appropriate.

We offer a range of postage tariffs from FREE UK 2nd Class Mail to guaranteed Courier Delivery, (click here for details on our delivery methods) plus a range of International tariffs for deliveries to Europe and the rest of the world.

Once the goods have been allocated to your order we send you an email informing you of the time-scale for dispatch of your order and the goods are sent to you by your chosen delivery method.

Thats it. Quick and easy and if you do have any problems along the way, our Customer Support Team are there to help by email

Thank you for visiting us online today and we hope that it has been helpful to you